Frequently Asked Questions • Tortuga Digital Marketing & Design
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Frequently Asked Questions

Services

What services do you provide?
  • Web Design
  • Hosting
  • Search Engine Optimization
  • Custom Email Domains
  • Website Analytics
  • Social Media Management
  • Photography
  • Graphic Design
What are your business hours?

Monday – Friday 5:00-10:00pm

Closed on holidays.

I have a project that needs a fast turnaround. Is there a rush fee?

A lot of projects demand a quick turnaround. We are happy to accommodate those projects when we can. Such projects may incur a rush fee, at our discretion. However, we will only charge a rush fee after informing you about it ahead of time, and we receive your approval.

Another company is charging me less. Can you match them?

If you can send us a competitors invoice for a service that we provide, we will consider matching the cost.

Do you handle printing?

We are partnered with multiple print companies. The print company that we select for your project will be determined by your needs. Factors considered are cost, quality, and turnaround time.

Pricing

Do you charge an hourly rate, or a flat-rate?

The rate that we charge differs depending on the services we offer.

Are proofs and revisions extra?

Never. We do not charge extra for proofs or revisions. Until our client is completely satisfied and the project is approved, proofs and revisions are on us!

Billing & Payment

What are your acceptable methods of payments?

We currently accept:

  • Cash
  • Check
  • Credit card
Where do I address my payments?

Tortuga Creative Services, LLC
703 Oxford Road
Lanoka Harbor, NJ  08734

When is a payment due?

Payment terms are 30 days from the date the invoice was sent.

How can I obtain an old invoice?

To request an old invoice, please email chris@tortugacreative.com

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